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Who We Are
The PTMA is a professional not for profit
association whose members represent customer contact
organizations, community alliances and the suppliers who
support them.
Our Vision
To be the leading professional association for customer contact centers
and supporting industries
Statement of Purpose
PTMA will provide a forum to promote the knowledge of people, technology
and education through the sharing of concepts, tools and best practices.
BENEFITS:
- Monthly luncheon meetings and
special events offer networking and information sharing
opportunities with our peers in the customer contact industry.
- Tours of call centers are conducted
to share ideas and enable members to observe operations of Member
Company call centers.
- Panel and round-table discussions
provide a format for sharing best practices, issues and solutions
related to common challenges within the customer contact industry.
- Presentations and programs enable
members to be informed about the latest industry trends, direction
and technology.
- PTMA provides a format to
make our voices heard regarding vital issues such as skilled labor
forces, education, legislation and economic development.
- A newsletter is published with
articles and information about the association and its members.
- A membership directory is published
for communication with members and suppliers in the industry.
- Staff development is promoted by
exposure to professional organizations for key individuals within
member companies.
- Scholarship funds are awarded to
further the education and expand the customer contact labor force
within our community.
- An annual award is presented to the
"Call Center of the Year" in separate categories to recognize
contact centers of all sizes.
- Industry salary information is
obtained periodically through a comprehensive survey and made
available to members at discounted or no cost.
Membership Information:
- The PTMA membership meets the
third Wednesday of each month from 11:30 AM to 1:00 PM. Notification
about meeting location and program is announced prior to the meeting
date. Reservations are required within 3 days of the luncheon. Lunch
is provided at no cost to the members. The cost for
non-members is $30.
Membership Dues
| Voting Member (one
per company) |
$250 |
| Associate
Member: (Non Call Center) |
$250 |
| Additional
Member: |
$200 |
Membership
is for a consecutive 12-month period effective in the month in
which membership is accepted.
Apply Today
To apply for membership
into the PTMA, please select the appropriate link below,
print the application, complete it and either mail it or
bring it to our next meeting. Please fax to 210-497-5993
(credit card payments only), or mail application and
check to:
PO Box 791501,
San Antonio,
TX, 78279-1501.
contact
center application
supplier membership
application
2007 Board of
Directors
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