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OCTOBER - Using Objective Assessments in the Hiring Process

  • October 15, 2008
  • 11:15 AM - 01:00 PM
  • Dave and Buster's - Crossroads Mall

Registration

  • all are welcome
  • PTMA member in good standing
  • Rotating member or alternate attending in place of usual member
CheckmarkCan we predict job performance prior to hiring? What are the best and worst indicators of future job performance?  What are the major causes of turnover and how can we minimize them from the start? Mary Martin of Hezel & Associates will answer these questions and more during this important learning opportunity. 

The meeting will be held at our usual location, Dave and Buster's (MAP) at Crossroads Mall, where Loop 410 and IH 10 intersect.





Mary will also share surprising research findings of the personality characteristics most consistent with excellent performance in a customer contact center. In addition, Mary will discuss the findings of a study her firm participated in relating to the intelligence thresholds associated with three job categories in a contact center - inbound service, outbound sales and firstline supervision.

With over 18 years experience and a Masters degree in Industrial / Organizational Psychology, Mary Martin has gained many valuable insights, so be there when she shares her expertise with PTMA.
 
      PTMA       The Professional Teleservice Management Association          P.O. Box 791501      San Antonio, TX      78279-1501                             © PTMA