Membership benefits

PTMA membership is the perfect way to remain current on best practices and network with knowledgeable peers in the contact center field.

• PTMA can help you find your way

  Monthly luncheon meetings and special events offer networking and information sharing opportunities with our peers in the customer contact industry.

• Tours of call centers are conducted to share ideas and enable members to observe operations of Member Company call centers.

• Informative panel and round-table discussions provide a format for sharing best practices, issues and solutions related to common challenges within the customer contact industry.

• Presentations and programs enable members to be informed about the latest industry trends, direction and technology.

• PTMA provides a format to share information regarding vital issues such as skilled labor forces, education, legislation and economic development.

• The PTMA  website is used to provide members with a directory, membership news, and a way to share issues and ideas.

• Staff development is promoted by exposure to professional organizations for key individuals within member companies

• PTMA supports and encourages participation in the annual  Werling and Associates salary survey program