The PTMA Excellence Awards

PTMA Announces the 2010 Contact Finalists - The Professional Teleservice Management Association will recognize the winners of the 2010 PTMA Excellence Awards at their annual Awards Luncheon to be held at Dave and Busters, May 19, 2010 beginning at 11:15 AM.

Local contact centers have been nominated and will compete for awards in the following categories:

Best Use of Technology
Best Use of Voice of the Customer
Best Employee Engagement
Best Work Environment
2010 Contact Center of the Year

And The Winners Are.......

Best Use of Technology -

Best Use of Voice of the Customer -

Best Employee Engagement -

Best Work Environment -

The winner of the 2010 Contact Center of the Year

THANK YOU TO OUR GENEROUS EVENT SPONSORS

The 2010 Awards Program was announced at a kick-off event in January attended by PTMA members and guests. The nomination process took place throughout February. Each nominated company then assembled a team to complete a precise application for submission by March 15, 2010. A panel of judges comprised of experts in the field of customer contact will complete the process of application review and site visits during the month of April.

During the site visits each company will present an overview of their accomplishments and practices in each of the award categories to the panel of judges led by Clif Smiley, PTMA President and Senior Business Consultant at Trostle & Associates, Ltd. The judges were selected based on their contact center expertise in each category. Winners in each category will be announced at the May 19th event.

In addition, winners will be featured as panelists at the June 16, 2010 PTMA luncheon program and the 2010 Austin Contact Center Symposium September 8 – 9, 2010 at the University of Texas in Austin.

For more information about the Awards Program and Event please contact Carol Trostle, Awards Program Chair, (210) 492-1887 or carol@trostle.com.

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