PTMA Workforce Management Panel Discussion (15 Sep 2010)

Wed, 15 Sep 2010 15:15:00 GMT

The Ins and Outs of Workforce Management

This month, we have an excellent panel of subject matter experts to answer your questions regarding anything you want to know about Workforce Management.

The panel will consist of a representative from Verint, a leading supplier of workforce management tools, Harland Clarkes Workforce Management Director, Capital One Senior Manager of Customer Service, and Randolph Brookes Call Center Supervisor. This will be an opportunity to improve your own contact center performance by asking the panel for best practice tips and ideas.

The panel participants will respond to questions from our PTMA members. We want to hit those topics that are current and relevant to YOU, the true leaders and experts in contact center excellence.

What question(s) would you like to pose to our panel of experts and piers?

Participate by adding your question(s) to the list that will be asked of the panel by emailing them here. Your name will remain anonymous unless you wish your name to be stated.

Thank you,

PTMA Programs Committee

PTMA Events

PTMA Workforce Management Panel Discussion (15 Sep 2010)