The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.

PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.

Announcing the 2012

Contact Center of the Year Awards!


2011 Winner of 'Large' Contact Center - Harland Clarke


2011 Winner of 'Small' Contact Center - FirstMark Credit Union

Now Accepting Nominations for 2012.

Categories to be awarded are;

Best Use of Technology

Best Use of Voice of the Customer

Best Use of Employee Engagement

Contact Center Leader of the Year

Small Contact Center of the Year

Large Contact Center of the Year

This is a great opportunity to showcase your contact center!

Download the Nomination Form Here!

In Addition, Judges are also needed. Judging is a great opportunity for an individual to meet other contact center professionals and you get the chance to see some of the best contact centers in the area. If you're interested in becoming a judge, download the application here.

 

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February 15, 2012, 11:15 AM - 1:00 PM - Goals and Targets for Contact Centers

Future Events

March 21, 2011  - Topic to be announced.

 

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