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The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.

PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.

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July 15, 2009, 11:15 AM - 1:00 PM 

Leadership Essentials with Terry Sumerlin
It takes more than a $400 Haircut

Terry Sumerlin is The Barber-osopher, a seriously funny speaker. For more than 15 years, Sumerlin has used humorous stories derived from his life as the owner and manager of an “old-fashioned” barbershop and from his travels as a motivational speaker and trainer, to provide positive, encouraging, and empowering messages for people who work in a variety of leadership positions. 


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FUTURE EVENTS -

August 19, 2009 - "Employee Engagement: Leveraging Employees to Gain a Competitive Advantage"

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NEWS YOU CAN USE - PTMA recommends:

Customer Service in a Shrinking Economy - BusinessWeek

This is an insightful article accompanied by a short video highlighting the counterintuitive idea that the best performing companies in this economy are actually strengthening their customer service.

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