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The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.

PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.

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September 15, 2008, 11:15 AM - 1:00 PM - Dave and Buster's, Crossroads Mall

Communicating With a Diverse Customer Base

Baby Boomer, Gen X, Silent Generation, or Gen Y; your customers bring different expectations and preferred modes of communication. Fine tune your generational outreach with Mary Rauch of Rauch Communications. Mary will guide us through the intricacies of this crucial topic, which seems to be gaining importance with each passing day. Details and reservations




October 15, 2008 - Using Objective Assessments in the Hiring Process, by Mary Martin of Hezel and Associates - see events page for more details

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